We are always happy to hear from you. If we do not meet your expectations in any way, we want to have the opportunity to put things right.
Our team will assist you and do their best to solve your issue promptly and fairly. We value the opportunity to review the way we do business and help us meet our customers’ expectations.
How to Reach Us
You can reach us through:
- Our contact form
- Email at [email protected]
- Writing to us at: Complaints, Blink Pay Global Group Limited, Level 12, 11 Britomart Place, Auckland CBD
Complaint Handling Process
Once received, we will acknowledge your complaint as soon as practicable. A review will be conducted, and you will receive a response following completion of the review. We aim to complete reviews within 20 business days of receipt of a complaint. If we need to investigate beyond the 20 business days, we will update you on progress and the expected resolution date.